Privacy Policy

1. Introduction
This Privacy Policy explains how PalmWave handles personal data provided through our website and related contact channels. The policy applies to visitors who browse, submit forms, or request information about mobile & internet plans in the UAE. We aim to present the details in clear language so users understand what data is processed and why. The document covers collection methods, use cases, retention periods, security measures, and choices available to users. By using our site or contacting us, you acknowledge that you have read this policy and understand its contents.

2. Data We Collect
We may collect identification and contact details that you submit, such as your name, email address, phone number, and location information provided in a form. Technical data may include device type, browser information, and generalized analytics such as page views and session duration. If you request assistance with registration, we may ask for information necessary to verify eligibility and to respond accurately. We do not request sensitive categories of data through the website, and we encourage users to share only what is relevant. Cookies and similar technologies are described in our Cookie Policy.

3. Purposes and Lawful Bases
We process personal data to respond to inquiries, provide requested information, and support onboarding steps you initiate. Processing may be based on your consent when you submit a form, or on legitimate interests such as maintaining site security and improving user experience. If we need to comply with legal obligations related to telecommunications services, we will process data for that purpose in a proportionate manner. We avoid using personal data for unrelated purposes without obtaining appropriate consent when required. Our communications are designed to be informative and optional.

4. Sharing and International Transfers
We may share data with service providers that support our website, analytics, security, and customer support functions. These providers are instructed to process data only as necessary to deliver their services and to apply appropriate safeguards. If data is transferred to another jurisdiction, we implement measures designed to protect confidentiality and integrity, such as standard contractual clauses or equivalent protections. We do not sell personal data. Any sharing is limited to what is needed for the stated purposes.

5. Retention
We retain personal data only as long as necessary to fulfill the purposes described above, including responding to inquiries and maintaining records consistent with applicable requirements. When data is no longer needed, we delete or anonymize it according to reasonable schedules. Retention periods may vary depending on the type of interaction, the nature of the request, and our operational needs. We periodically review stored data to ensure it remains relevant. Users may request more information about specific retention timelines.

6. Security
We apply administrative, technical, and physical safeguards intended to protect personal data against unauthorized access, alteration, or disclosure. Examples include access controls, encryption in transit where applicable, and regular monitoring of hosting environments. While no method of transmission or storage is entirely risk-free, we continuously review and update protective measures. Staff handling personal data receive guidance on privacy and responsible data handling. We also maintain procedures for responding to incidents in a structured manner.

7. Your Choices
You may choose to limit certain types of data processing, such as opting out of non-essential cookies as described in the Cookie Policy. You may also contact us to review, correct, or request deletion of your personal data where applicable. If we rely on consent for a particular processing activity, you may withdraw that consent at any time, and we will apply your preference going forward. We aim to respond to such requests within a reasonable period. To exercise any of these choices, please use the contact details below.

8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or in applicable requirements. When updates are made, the “Last Updated” date will be adjusted at the top of the document. We encourage users to review this page periodically to stay informed about our privacy practices. Continued use of the site after an update indicates acknowledgment of the revised version. Historical versions may be provided upon request where feasible.

9. Contact Information

For questions about this Privacy Policy or to exercise your choices, please contact: Address: Tower A Sheikh Zayed Rd - Al Sufouh - Al Sufouh 2 - Dubai - United Arab Emirates. Phone: +97143654564. Email: [email protected]