Return and Refund Policy

1. Overview
This policy explains how returns and refunds are handled for products or services purchased through PalmWave where applicable. The purpose is to provide clear steps that users can follow without ambiguity. Not all items or services may be eligible, and eligibility can depend on condition, activation status, and time since purchase. Where a return is available, we will outline the process in a structured manner. This helps users understand expectations before they submit a request.

2. Eligibility
Eligibility may require proof of purchase, the original condition of any equipment, and the absence of damage beyond normal use. Certain digital activations may be non-returnable once used, and we will highlight such cases before completion wherever feasible. If accessories are included, they should be returned together to complete the process. Requests should be made within reasonable timeframes described at purchase or in accompanying documentation. We consider each request according to the applicable terms.

3. Process
To start a return or refund evaluation, please contact us using the details below with your order reference and a description of the request. We may provide instructions for packaging, pickup, or drop-off where relevant. Once items are received and inspected, we will inform you whether the request can proceed and what the next steps are. Refunds, when approved, are issued through the original payment method where possible. Processing times can vary depending on the method and the nature of the request.

4. Limitations
Returns may be declined if items are missing, altered, or not in the expected condition. Services that have been substantially used or delivered as agreed may not be eligible for a refund. Shipping or installation fees, where applicable, may be non-refundable unless required otherwise. We do not provide guarantees beyond what is stated in the applicable terms. The goal is to apply a fair and transparent approach consistent with the information provided at the time of purchase.

5. Updates
We may update this policy to reflect changes in our offerings or in related procedures. The “Last Updated” date will indicate the latest version. Users are encouraged to review this page when considering a return. If you have questions about eligibility or documentation, please contact us before sending items. We will provide information to help you follow the correct steps.

6. Contact Information

Address: Tower A Sheikh Zayed Rd - Al Sufouh - Al Sufouh 2 - Dubai - United Arab Emirates. Phone: +97143654564. Email: [email protected]